FREEPHONE (NZL):
0800 579 222

FREEPHONE (AUS):
1800 079 481

TELEPHONE:
+64 7 578 9895

EMAIL:

ONLINE SINCE 2001 - Professional, Friendly and Competent!

Our Response to Covid-19

As a result of the Coronavirus (COVID19) and the ensuing border and immigration restrictions currently in place in New Zealand and Worldwide many of our clients have had their travel plans severly affected.

As the situation unfolds here and abroad our suppliers are constantly updating their Rebooking and Cancellation policies which may directly affect your upcoming hire and we are updating this information as we receive it. We therefore advise you to revisit this page on a regular basis if you are still to travel and are considering rebooking or cancelling your hire.

If you wish to contact us by phone our international number is +64 7 578 9895 and if unanswered please leave a message as all calls will be returned. We do have Toll free numbers for Aus/NZ and Germany at the top of our home page. We can be emailed at: enquiries@newzealand-motorhomes.com

The current published below Cancellation policies are constantly updated.

Important to note if your travel falls outside the dates advised or the supplier that you have chosen is not listed below, the Terms and Conditions and Cancellation fees on your origonal Confirmation email will apply

----------------------------------------------------------------------------------------------------------------------------------

APOLLO, STAR RV, CHEAPA, HIPPIE CAMPERS

Reservations up to and including 30th June 2020 :

Rebooking:
If you wish to rebook to a later date/different location in the 2020/2021 season, the value of your current booking will be held as credit up until 31 March 2022.
Cancellation:
If you wish to cancel, we will waive cancellation fees for bookings to pick up on or before 30 June 2020.
For those with bookings from 1 July 2020 onwards:
Rebooking:
If you wish to rebook to a later date/different location in the 2020/2021 season, the value of your current booking will be held as credit up until 31 March 2022.
Cancellation:
If you wish to cancel, standard cancellation fees will apply.

-------------------------------------------------------------------------------

MAUI, BRITZ, MIGHTY,

Updated 01 May 2020.

For those with travel commencing from today up to and until 31 May 2020:

Rebooking: If you wish to rebook to a later travel date, the supplier will provide a 20% discount off the rate for your new booking, and no rebooking fees for new travel dates up until 30 June 2021. If you wish to defer your travel but cannot yet specify a future travel date, the value of your cancellation fees can be used as a credit toward your new booking, in addition to applying a 20% discount to the new booking. This future booking can be with any THL brand in New Zealand, Australia or the USA, for travel up until 30 June 2021.

If not rebooking outwith these dates as above but wish to Cancel standard Cancellation fees apply

---------------------------------------------------------------------------------------------------------------------------------

 

NZ Motorhomes rely on our suppliers to update us whenever they make changes but we do not accept responsibility if any genuine errors, typos or incorrect/out of date information is listed.

 

We update whenever we are given revised Booking/Cancellation Terms


Road Runner Rentals

For those wishing to cancel their booking, Road Runner Rentals will continue to hold the value of the hire as credit for a period of 12 months

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Travellers Autobarn

 

For those due to pick up before 1 January 2021:
Anyone who wishes to defer, change dates or postpone travel can do so for free. The full value of your current booking can be transferred to any future booking if you make changes before 30 April 2020.
Cancellations:
If you cancel from today up to 8 days of pick-up date: $200 cancellation fee (amount can be credited to a future booking).
If cancelling within 7 days of pick-up date: 50% of total rental cost (amount can be credited to a future booking).
If cancelled on the day of pick-up or non-appearance: No refund on total cost of rental (amount can be applied to a future booking)

 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Discover NZ

Standard cancellation policy applies for all bookings.You can amend your booking to a future date free of charge 35 days prior to travel

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Lucky Rentals

Free cancellation available if official travel restrictions apply to your destination. You can amend your booking to a future date free of charge of 35 days prior to travel.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Adventure Campervans

Free cancellation available if official travel restrictions apply to your destination. You can amend your booking to a future date free of charge of 35 days prior to travel.

------------------------------------------------------------------------------------------------------------------

Tui, Budget & Freedom Campers

If you wish, you can defer your booking to a new date up to 20 September 2021.
If you choose to cancel your booking, standard cancellation fees apply.

----------------------------------------------------------------------------------------------------

Spaceships

Standard cancellation fees apply for bookings picking up after 30 April 2020.
Free amendments apply.
All pick ups now to 30 april 2020 are considered cancelled and no fees apply.

------------------------------------------------------------------------------------------------------

 

 

Abuzzy

Any cancelled bookings will receive equal value credit toward a new booking in the next 12 months.

-----------------------------------------------------------------------------------------------------------------------------------

 

 

RV Shop

Standard cancellation terms currently apply. If your booking is cancelled more than 14 days prior to the collection date, you are entitled to a 50% refund. No refund will be given if bookings are cancelled within 14 days of the collection date, and no refund will be given for late collection or early return of the vehicle.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Nomad

Free cancellation and amendments are available

-----------------------------------------------------------------

Kiwi & Happy Campers

You can amend your booking free of charge to any date up to 30 April 2021. If you do not rebook within this period, you will receive no refunds.

Standard cancellation policy applies

------------------------------------------------.

McRent

Cancellation: If customers cancel their bookings, our regular cancellation fees will apply.

Rebooking: Customers can postpone their trip free of charge to a later date in 2020 or 2021. (The price of the new booking must at least as high as the price of the original booking.)

Cancellation + Credit for new booking: In case customers plan to postpone their trip to a later date in 2020 or 2021, but are unsure when they will travel, we offer the customers to credit the cancellation fees towards their new booking. (The price of the new booking must at least as high as the price of the original booking. The credit is only valid for bookings at the same McRent / rent easy location).

This policy applies for all rentals with Pick-Up on or before 14th June 2020.

If you have customers, who are due to pick-up after 14th June 2020 and they will definitely not be able to travel, because their flight tickets were cancelled by the airline, please send according documents over to us for confirmation. Such customers will be offered to rebook free of charge to a later date in 2020 or 2021.

New bookings: All 2020 rentals, which are confirmed in May 2020, can be cancelled free of charge until 40 days prior to Pick-Up.

All rebookings are subject to our availability.

----------------------------------------------

Kiwi Autohomes

Standard cancellation fees apply.

--------------------------------------------

Pacific Horizon

You can amend your rental to any time within the next 24 months, with rates of the new booking dates applicable.

If you wish to cancel your booking, any deposit paid will be non-refundable, and standard cancellation policy will apply.

-------------------------------------------------------------------------------------------------------------------------------------------------------------

 

 

Jucy NZ

From 31 March 2020: Jucy have made the decision to close their branches, between now and 1 July 2020, we will be in contact with bookings impacted by this change.

For those with bookings with a pickup between 01 July 2020 and 1 October 2020, Jucy have made the decision to limit their fleet in use, we will be in contact with bookings impacted by this change.

For those with bookings with a pickup on or after 1 October 2020, you can cancel the booking without any cancellation fee (until further notice) and this applies to both existing and new bookings.
Dates, location and vehicle categories can be changed with no amendment fee. One-way fee and change in daily rate may be applicable.

 

 

 



Popular Links