GENERAL TERMS & CONDITIONS OF HIRE FOR TRAVEL BETWEEN 1st APRIL TO 31st MARCH 2020
If your travel dates are after 31st MARCH 2020 T&C's may vary. If not currently published please email for clarification if required.
INSURANCE OPTIONS
STANDARD RATE leaves you still to pay a NZ$2800 (drivers 25+), NZ$3500 (drivers 21 to 24). Note NZ$15 per day compulsory insurance charge applies which will be added to the quote on reservations page. The liability excess applies in respect of each claim. The Bond Waiver Option can be taken to reduce Bond/Excess.
Please note, for hires where the dropoff location IS NOT Auckland or Christchurch, the full bond is to be deposited into Budget/Tui Campers bond account 14 days prior to start of hire date. We will email the details when the hire booking has been accepted. The vehicle will not leave Auckland or Christchurch depot until the Bond Payment has been receipted into Tui Campers bank account. The bond (less any damage liability associated with the hire) will be refunded one month after the hire ends.
Insurance Reduction option:
Bond Waiver Option: NZ$40 per day reduces bond to nil (drivers 25+), NZ$47 per day for drivers 21 - 24 years). Credit Card Imprint only.
Includes one windscreen replacement, multiple windscreen chip repairs and two tyres. Road User charges (related to Diesel vehicles), Road Tolls, Personal Accident Insurance and Personal Effects & Baggage Insurance. Covers for one incident where after the standard excess applies.
Where a credit card is not available, a cash bond will be held by Tui Campers for 21 Days following hire. For customers who are using debit cards for the security deposit, due to the limitations within terms of use for debit cards these are treated as cash and the full excess will be debited unless the bond waiver is purchased and then a signed imprint will be taken.
Please note, for hires where the dropoff location IS NOT Auckland or Christchurch, the full standard bond excess (irrespective of what Excess Reduction/Bond Waiver option is taken), is to be deposited into Budget/Tui Campers bond account 14 days prior to start of hire date. We will email the details when the hire booking has been accepted. The vehicle will not leave Auckland or Christchurch depot until the Bond Payment has been receipted into Tui Campers bank account. The bond (less any damage liability associated with the hire) will be refunded once the vehicle has returned to the depot without damage incurred during the hire or Tui Campers have the repair costs for any damage that the hirer is liable for (please note where Standard Insurance has been taken the refund is not until one month after the hire ends).
If Standard Rate is selected, additional insurance cover options are available at the depot:
Personal Accident Insurance (PAI) is an optional extra at a fixed rate of NZ$5.00 per day (inlcuded free in the Bond Waiver Insurance).
This provides the Authorised driver and passengers with cover up to a certain limit for specified injuries, disablement or death to a maximum of $100,000. Only Personal Accidents related to the Hire Vehicle are Covered.
Personal Effects and Baggage Insurance (PEB) is an optional extra at a fixed rate of NZ$5.00 per day or buy the Personal Accident Insurance both for $9.00 per day.
This provides vehicle occupants (but excluding any hitchhiker), with cover up to a certain limit for loss or damage to baggage and personal effects contained within the rental vehicle up to a maximum of $6,050.
ROAD USER CHARGE (DIESEL VEHICLES)
The Road User Charge is NZ$6.80 per 100kms, payable at the end of the hire. The Road User Charge is included in the Bond Waiver insurance.
PUBLIC HOLIDAY SURCHARGE
Please a Public Holiday Surcharge of NZ$50 applies to pickups on Boxing Day and New Years Day
DEPOT/PICK UP & DROP OFF LOCATIONS
Pick ups and Drop offs to/from locations (other than Auckland and Christchurch) include Queenstown Airport, Dunedin Airport, Wellington Airport, Picton Ferry Terminal, Blenheim Airport, Nelson Airport and the Greymouth Train Station and are available on application for a relocation fee of NZ$695 prior arrangement only. Operational times are restricted by travel limitations and by bus/air/train times. THE MINIMUM HIRE IS 14 DAYS ALL THROUGHOUT THE YEAR - THIS INCLUDES SAME PICK UP & DROP OFF LOCATIONS.
NORTH ISLAND
Auckland (Depot)
Wellington - Pick up and/or drop off Location (Wellington Airport)
SOUTH ISLAND
Christchurch (Depot)
Picton - Pick up and/or drop off Location (Picton Ferry Terminal)
Blenheim - Pick up and/or drop off location (Blenheim Airport)
Nelson - Pick up and/or drop off location (Nelson Airport)
Queenstown - Pick up and/or drop off Location (Queenstown Airport)
Dunedin - Pick up and/or drop off Location (Dunedin Airport)
Greymouth - Pick up and/or drop off Location (Greymouth Train Station)
FOR PICK UP & DROP OFF LOCATIONS OTHER THAN AUCKLAND AND CHRISTCHURCH THE MINIMUM HIRE IS 14 DAYS ALL THROUGHOUT THE YEAR - THIS INCLUDES SAME PICK UP & DROP OFF LOCATIONS (Queenstown/Queenstown, Dunedin/Dunedin, Greymouth/Greymouth, Picton/Picton, Nelson/Nelson, Blenheim/Blenheim, Wellington/Wellington)
The Location surcharge fee for all above pick up and drop off locations (except Christchurch & Auckland) is NZ$695. If picking up and dropping off in same location then fee is NZ$1390). Note: Picton pickups are only available in the morning. No pick ups or drop offs at remote locations from 20 December to 10 January (inclusive)
ONE WAY FEES
One way fees apply between North and South Islands, and South and North Islands, and with a minimum 14 days in duration.
Where pick-ups originate from North Island and return in South Island and the pick-up is between:
– 1 April 2018 and 30 September 2018 – a one way fee of NZ $100.00 applies.
– 1 October 2018 and 31 March 2019 – a one way fee of NZ $200.00 applies.
Where pick-ups originate from the South Island and return to the North Island and the pick-up is between:
– 1 April 2018 and 30 September 2018 – no one way fee applies.
– 1 October 2018 and 31 March 2019 – a one way fee of NZ $100.00 applies
A Location Surcharge fee also applies for locations other than Auckland and Christchurch.
LOCATION SURCHARGES
A surcharge of NZ$695 applies for locations other than Auckland and Christchurch (As the company does not have a depot in this location, the fee is to cover the costs involved in relocating the vehicle). From 11 January to 19th December (inclusive) a 14 day minimum hire period applies. No remote location hires from 20 December to 10 January inclusive.
MINIMUM HIRE PERIOD
The minimum hire period is 5 days. Hires to/from remote locations (locations other than Auckland or Christchurch) have a minimum hire period of 14 days. From 20 December to 10 January inclusive there is a minimum hire of 14 days. No remote location hires from 20 December to 10 January inclusive.
DRIVERS LICENSES
All drivers must be at least 21 years old and hold a full and current New Zealand driver's license, or an International Driving Licence, or a license from the country of origin with an English translation. Additional drivers must also be present at the depot at time of vehicle pickup with their driver's license (meet the requirements) and sign the rental agreement.
CANCELLATION FEES
29 days and over prior to pick up the deposit is retained with a minimum of NZ$250.
20 - 29 days prior to pick up 20% of total reservation cost (or the deposit whichever is the greater).
10 - 19 days prior to pick up 40% of total reservation cost.
1 - 9 days prior to pick up 75% of total reservation cost.
No Show or hire cancelled at time of pickup 100% of total reservation cost.
AMENDMENTS TO BOOKINGS
• Amendments to increase the length of the booking can be made at no cost.
• Amendments to decrease the booking will be charged at a minimum of NZ$60.00 provided the amendments occur at least 30 days prior to departure date.
• If rental dates are amended within 14 days of the vehicle pick up, no refund will be made if the hire is shortened.
• If the pick up or drop off rental location is amended within 14 days of vehicle pick up, a relocation fee may apply.
TUI FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. If you wish to view the full Terms and Conditions please request on our contact page, click here
