Jucy Polaris 6

GENERAL TERMS & CONDITIONS OF HIRE FROM 1st APRIL 2022

IMPORTANT NOTE
IF A CREDIT CARD OR DEBIT CARD IS NOT PRESENTED UPON PICKUP THE CLIENT WILL BE DENIED RENTAL OF THE MOTORHOME AND FULL CANCELLATION FEES WILL BE APPLIED. For security reasons, STAR RV only accept credit card or debit card for rental charges paid on vehicle pick-up or drop off. Cash payments will not be accepted at rental branches. The bond on the vehicle is only payable at pick-up by credit card or debit credit card. Credit card fees ARE NOT applied to Bond payments. The bond cannot be paid with a pre-paid credit card.

QUOTED STANDARD RENTAL RATES INCLUDE
24 hr Road Assistance
Unlimited Kilometres
Kitchen kit
Personal kit
General equipment
Extra Driver/Renter

QUOTED STANDARD RENTAL RATES DO NOT INCLUDE
Gas Bottle Fee
Road User Charge
One Way Fees
Insurance Liability or Bond

All booking requests of 4 or more vehicles for the same travel period is considered a group booking and must be approved by the Apollo Reservation Team. Payment terms and Cancellation Fees will be advised at the time of the group booking request.

CLEANING FEE
A NZ$200 Cleaning fee applies only when the RV is returned without the interior cleaned and without an empty Toilette cassette and gray water tank

INSURANCE OPTIONS
CLICK ON "FULL QUOTE" PAGE FOR OPTIONS

Additional Insurance/Cover available
Windscreen and Tyre Protection Plus Extended Roadside Assistance NZ$7 per day and capped at 25 days. This includes 1 windscreen, 2 tyres

Additional Cover available at the depot
Extended Roadside Assistance: NZ$4 per day and capped at 25 days. This includes opening RV on lock out, lost key replacement up to $120, emergency towing up to 25km, jump start, flat tyre change using spare located int the RV, fuel delivery up to 20L.

FIRST GAS FILL CHARGE
A gas bottle is necessary for cooking in the vehicle. A full gas bottle may be pre-purchased and can be returned empty to STAR RV at the completion of the hire. Fee for 2 Berth vehicles: NZ$25. Fee for 4 & 6 Berth ST: NZ$35. (included in the Value Pack).

Road user Charge Recovery Fee
The cost of using New Zealand’s roads is recovered from road users via levies in the price of petrol (direct at point of sale), or through road user charges (RUC) on vehicles that use diesel.
The diesel user fee per 100km is quoted on:

FULL QUOTE PAGE

ONE WAY FEE
Any applicable One Way Fee will show on the FULL QUOTE PAGE

BRANCH LOCATION AND HOURS
See important Arrival information and Depot Location information link on page

MINIMUM HIRE PERIOD
The minimum rental for all vehicles is five days. Minimum rental periods are subject to change during peak periods. Normally between 18th December and the 2nd of January, a minimum rental period of 14 days applies.

DRIVERS LICENSES
The minimum age to drive the vehicle is 21 years. All drivers must hold a full and current New Zealand driver's licence, or an International Driving Licence, or a licence from the country of origin with English translation, by an accredited translator. The Driver Licence must have been held for a minimum of two years. The original driver's licence must be shown at time of pick up when the driver is present. Drivers must have a full drivers licence that has been held for at least two years and the licence must be valid for the entire booking duration.

CANCELLATION FEES

All Travel from 1 October 2021 to March 31 2023
If cancelled 61+ days prior to pick-up. $250
If cancelled 60 to 22 days prior to pick-up – 10% of Total Rental (minimum $250)
If cancelled 21 to 7 days prior to pick-up – 20% of Total Rental (minimum $250)o If cancelled less than 7 days prior to pick-up – 50% of Total Rental (minimum $250)
If cancelled on day of pick-up or no show – 100% of Rental including (minimum $250)
There is no refund for late pick-up or early return

If you amend your hire to a later date and subsequently cancel then the cancellation fee reverts back to your original hire amount from the previous hire date date and a 100% is charged by the Motorhome company. If we rebook you with new dates then the hire amount is never less than the original hire regardless of days booked and any future cancellation reverts back to original hire cost as above.and and this is There is no refund for early return of vehicle. Refunds by credit card can take up to 14 working days depending on the hirer's financial institution.

BOOKING AMENDMENTS WITH FLEX RATES
A NZ$25 fee will apply to amend a flex booking. Any changes made to a flex booking will be calculated by using the higher of one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration.

The following are considered as a booking alteration:
Change of name
Change to pick up or drop off dates
Change of pick up or drop off branch location
Change of RV category
Change or rate scheme including special rates (If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking).

If rental dates are amended within 14 days of the vehicle pick up, you must book the same amount of days or more and if the hire cost is less the original hire amount applies.
If the pick up or drop off rental location is amended within 14 days of vehicle pick up, a relocation fee may apply.

STAR RV FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. If you wish to view the full Terms and Conditions please request on our contact page, click here