Palmy Explorer 4 Berth

PICK-UP AND DROP-OFF
The primary location for vehicle pickup and drop-off is 160 Featherston Street, Palmerston North, unless otherwise agreed.
These must be arranged in advance between 9:00 AM and 6:00 PM. Late returns without prior agreement will incur an additional day’s hire charge plus a $500 late fee. If you are late and uncontactable the vehicle will be reported as stolen. Out-of-hours pickups may be requested in advance with a $100 fee, however we cannot guarantee we can accommodate all requests.
Alternative Drop-off Locations: Requests for returning the vehicle to a different location must ensure the vehicle is returned by the agreed time on the return day (usually 10am or 12pm depending on the location).

DRIVER'S LICENCE ELIGIBILITY
All drivers must present a full or restricted car licence, which must be sighted by check-in staff prior to commencing the rental and stored on file.
Accepted Licences: Licences from approved countries or an international driver’s licence are acceptable. If the licence is not in English, an authorised/official translation must be provided.
Additional Drivers: There is no charge for additional drivers, but all licences must be sighted.

CANCELLATION FEES POLICY
Standard Rentals (28 days or less)

28+ days prior: NZ$250 No charge, deposit refunded.
15-27 days prior: 20% of hire cost charged or Min NZ$250
4-14 days prior: 50% of hire cost charged.
1-3 days prior: 100% of hire cost charged.
On Day of Pickup/No Show: 100% of hire cost charged.
No Refunds: No refunds for cancellations or early returns after travel has commenced.

Long Rentals (29 days or more)
20% Fee Cancellation Period: The length of the booking determines the 20% fee cancellation period before pick-up
(e.g., a 42-day booking incurs a 20% fee if cancelled 22-42 days prior).
4-21 days prior: 50% of hire cost charged.
1-3 days prior: 100% of hire cost charged.
On Day of Pickup/No Show: 100% of hire cost charged.
No Refunds: No refunds for cancellations or early returns after travel has commenced.

Amendments to rentals: Amendments that result in a reduction of the rental duration or value will be treated as a cancellation for the affected portion of the booking.

VEHICLE RETURN
Cleanliness: Vehicles must be returned reasonably clean. Failure to do so will result in a cleaning fee of NZ$150.
Specific Cleaning Tasks: Renters must:
Empty the toilet and waste water tank.
Refill fuel, LPG, and fresh water.
Wash all dishes.
Sweep the floor.
Remove personal rubbish.
Ensure the outside of the vehicle is clean enough to check for any damage.

Failure to empty the toilet or waste water tank will incur a $250 fee.
Failure to refill LPG will incur a $50 fee.
Road User Charges

INSURANCE
Standard Excess Insurance Cover: All vehicles come with fully comprehensive commercial insurance, including recoverable third-party accident damage, theft, and break-ins (excluding personal belongings). A standard excess of $5000 per incident applies. See section 11 for insurance exclusions.
Excess Reduction: Renters can reduce the excess with an additional daily rate charge:
$3000 per incident excess: $15 per day (max $500 per rental).
$500 per incident excess: $35 per day for campervans (max $1500 per rental)
Vehicle Security Bond: A security bond equal to the excess amount is required before vehicle pickup. The bond will be charged 2 days before the rental starts and held up to 7 days after vehicle return unless damage has occurred, in which case the bond will be retained until any damage is resolved and bills are paid.
Liability in the event of Damage: If damage occurs which is covered by our insurance, you are liable up to the cost of the excess option selected when booking. Typically the bond is used to cover this amount. If the bond does not fully cover the excess, you are required to arrange payment of the remaining balance within 7 days. Failure to do so will result in you being liable for the full cost of the damage. If our insurance does not cover the damage to the vehicle, you are liable for the full cost of repairs or replacement.

PALMY CAMPERS FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. If you wish to view the full Terms and Conditions of Motorhome Hire please visit our contact page.