Discover Imala Deluxe 4/5 Berth

GENERAL TERMS & CONDITIONS OF HIRE FOR TRAVEL FROM JUN 2025

INSURANCE OPTIONS
See Full Quote page for details

ONE-WAY RENTALS
See Full Quote Page for any Applicable One Way Fees

TRANSFERS
For customers arriving and departing from Christchurch, Auckland or Nelson, a complimentary transfer is available on the day of pick-up or drop-off of the vehicle from the Airport or your accommodation within a 12km RADIUS of the Airport. This service is available between our business hours of 8:30am and 5:30pm. Mon – Fri, 9am-4pm Sat and CLOSED Sundays and Christmas Day (or outside of these times by prior mutual arrangement) The hirer must advise us of pick up and drop off times one week before collection to be guaranteed the transfer at a certain time.

NZ$50 After hours fee applies: After Hours on Mon to Sat: 6:30 am to 8:30 am, 5:30 pm to 10:30 pm
This fee covers the cost of after hours pick ups and drop offs. Please note that despite the fee attached, these after hours pick ups and drop offs will be accepted or declined at the discretion of the vehicle supplier. After hours times will be reconfirmed with you or an adjustment to these times discussed with you during the booking process

MINIMUM HIRE PERIOD
There is a minimum period of seven (7) calendar days for vehicles and some one-way destinations or peak periods may incur a 10–14-day minimum hire period
A standard rental agreement requires that all hired vehicles must be returned to their starting destinations or one-way destination by arrangement.
One-way rentals are available subject to the term of hire. (Relocation fees may apply)

DRIVER LICENCES
All drivers must be 25 years of age or older and hold a current valid New Zealand or approved overseas License at the commencement of the hire. The licence must be a full driver’s licence and held for at least two years. All Licences must be presented at the time of hire. No special licence is required, and the licence from the country of origin with English translation by an accredited translator, if not in English.

CANCELLATION AND EARLY RETURNS POLICY
Booking cancellations made 15 days or more prior to pick up date will be refunded 50% of the deposit paid.
No refunds are given for cancellations made inside 15 days prior to pick-up date.
No refunds for any early return of vehicle.
Allowances will be made for immediate bereavement on proof of loss. There are no refunds for early returns or cancellations after commencement of hire.

REFUNDS
There are no refunds for early returns or cancellations after commencement of hire, however, in some circumstances your travel insurance may cover the unused portion of your rental. If for any other reason it is determined that a refund is due, we will process the refund back to the original credit card charged. All refunds are made in NZD$. The Company does not accept any liability for currency exchange rate fluctuations.

AMENDMENTS TO HIRE/CHANGE OF DROP-OFF DESTINATION
If the hirer wishes to change the return destination of their vehicle after commencement of the hire period booking, they must first notify us and request permission. This may be denied due to future booking requirements. Any approved return destination changes may incur a one-way recovery charge for the vehicle.

DISCOVER FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. If you wish to view the full Terms and Conditions of Motorhome Hire please request this via our contact page.