Pacific Horizon Max 4 Berth

GENERAL TERMS & CONDITIONS OF HIRE FOR TRAVEL FROM JUNE 2025

COURTESY TRANSFERS - CHRISTCHURCH AIRPORT /AUCKLAND AIRPORT/ WELLINGTON AIRPORT & FERRY
Pacific Horizon offer a Courtesy transfer service to and from Airport/Airport accommodations and Ferry Terminals. (Up to 6 pax) You can book this service for free under extra items when booking (Courtesy transfers)
Please phone the Freephone Number 0800 808 882 for pickup instructions.

PAID TRANSFERS – CHRISTCHURCH/WELLINGTON & AUCKLAND CITY
Pacific Horizon offer a transfer service to and from City accommodations as an optional extra from $100 each way per transfer. (Up to 6 pax) You can book this service under extra items when booking (Paid transfers)
Please phone the Freephone Number 0800 808 882 for pickup instructions.

ONCE NOTIFIED PLEASE ALLOW AMPLE TIME FOR THE SHUTTLE BUS TO COLLECT YOU. SOME UNAVOIDABLE DELAYS MAY OCCUR DURING BUSY PERIODS.

INSURANCE OPTIONS
STANDARD RATE (minimum level of insurance and already included in quoted rate):
All Pacific Horizon motorhomes come with comprehensive Insurance cover which insures against recoverable 3rd party accident damage, theft and break-ins (excluding personal belongings.
An excess of $5,000 (per incident) applies in the event of any damage to the Pacific Horizon motorhome and to 3rd party property.
Windscreen and tyre damage is covered in all policies, as is overhead and under-body damage on the rented motorhome. A credit card imprint only (no money held or transferred) will be taken on motorhome pick-up. The amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details for 30 days after the hire.

Pacific Horizon Travel Homes offer the following options to reduce the excess of $5,000:

EXCESS REDUCTION LEVEL 1 (Not included in quoted rate)
NZ$35 per day. Reduces the excess for any accident collision damage to the motorhome and third party property to a maximum of $2,000 (per incident). The total insurance charge is limited to a maximum of 40 days or $1,400.

EXCESS REDUCTION LEVEL 2(Not included in quoted rate)
NZ$50 per day. Reduces the excess for any accident collision damage to the motorhome and third party property to nil ($0) for the first incident/accident. The total insurance charge is limited to a maximum of 40 days or $2,000.

ALL INCLUSIVE PACKAGE (Not included in quoted rate)
NZ$65 per day. Reduces the excess for any accident collision damage to the motorhome and third party property to nil ($0) for the first incident/accident. Plus, the following Additional Equipment is supplied at no charge as requested: Picnic table & chairs, Child/Booster seat(s) as required, Snow chains as required, extra linen as required, NZSIM Card and a complimentary client transfer service at the start and end of the hire. The total package charge is limited to a maximum of 40 days or $2,600.

EXCLUSIONS TO ALL INSURANCE COVER OPTIONS
Any damage due to misuse or negligence to the motorhome interior and its fittings such as but not limited to roof vents, windows, satellite dishes, locks and catches, outside step, grey waste cap and power cord and any special equipment related to the motorhome is excluded from any insurance option.

VEHICLE SECURITY GUARANTEE
A credit card imprint is required on all rental agreements. The credit card must be valid for 30 days after the end of the hire. In the absence of a credit card, Pacific Horizon requires a cash vehicle security bond of $5,000 ($2,000 if Excess Reduction Level 1 is taken, or $250 if Excess Reduction Level 2 is taken). This credit card imprint or cash will be held for 28 days after the return of the motorhome.
NOTE: The hirer is fully liable for any damage to the Pacific Horizon motorhome or third party property if:
The terms of the rental contract are breached.
Damage to the motorhome is caused by careless, wilful or reckless driving or breach of any New Zealand driving rules and regulations.
Driving under the influence of alcohol or drugs.
Driving on restricted roads (as listed below).
Water submersion or salt water damage caused through the hirer’s fault.
Incorrect fuel is used.

ONE WAY HIRES
All Hires under 21 days attract a One-way rentals fee of attract a NZ$300

MINIMUM HIRE PERIOD
The minimum rental period and cost is a 7-day hire. This is extended to a 14 day hire for the travel period of 01 December to 28 February.
Shorter rentals may be accepted entirely at the discretion of Pacific Horizon, but the minimum rental cost applies.
Motorhome rentals are calculated on a per calendar day basis, i.e. day of pick-up and drop-off is always counted as a full day irrespective of what time the motorhome is collected or dropped off.

LONG-HIRE DISCOUNTS
Daily hire rates are automatically reduced for motorhome hires of 21 days or more.
3% off for hires of 21-28 days
5% off for hires of 29-39 days
10% off for hires of 40+ days

DRIVER LICENSES
A valid full national driver’s licence held for at least 12 months is required. Non-English language national drivers’ licences must be presented in conjunction with an official translation, or a valid international driver’s licence must be shown.
The minimum age to drive a Pacific Horizon motorhome is 21 years.

CANCELLATION FEES
If cancelled 26 days or more prior to vehicle pick up either 15% of the gross hire amount or the deposit is retained (minimum of NZ$350).
If cancelled 25 - 8 days prior to vehicle pick up 25% of gross rental (or the deposit whichever is the greater).
If cancelled 7 - 1 day prior to vehicle pick up 50% of the gross rental.
No show or cancelled on day of vehicle pick up 100% of gross rental.
If a vehicle is returned early for any reason whatsoever, no refund is available.

AMENDMENT OF HIRES
Once a booking is confirmed, any changes made will attract a NZ$50 amendment fee. Any changes made that shorten the hire will not be entitled to a refund. Changes to dates and/or locations may attract a relocation fee.

FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. If you wish to view the full Terms and Conditions of Motorhome Hire please visit our contact page.